Privacy Policy

Information We Collect

We collect information you voluntarily provide to us, including:

• Contact information: your name, phone number, email address, and property address when you request an estimate, fill out a form, use our website chat, call us, or text us.
• Service information: details about the tree work you are requesting, including photos you choose to send us.
• Website usage information: basic technical data such as browser type, device type, and pages visited, collected through standard website analytics and cookies.

How We Use Your Information

We use your information to:

• Respond to your questions and estimate requests
• Schedule, confirm, and provide reminders for appointments
• Provide, improve, and follow up on our tree services
• Send you service-related communications by phone, text message (SMS), or email
• Maintain business records and comply with legal obligations

SMS / Text Messaging

By providing your phone number through our website, chat widget, forms, or by texting us, you consent to receive text messages from Ground 2 Crown Tree Services related to your inquiry, including responses to your questions, appointment scheduling, confirmations, and reminders.

• Message frequency varies based on your interaction with us.
• Message and data rates may apply.
• You can opt out at any time by replying STOP to any message. After you opt out, you will receive a final confirmation message and no further texts.
• For help, reply HELP to any message or contact us at the phone number listed below.
• Consent to receive text messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

How We Share Information

We do not sell your personal information. We share information only:

• With service providers who help us operate our business (such as scheduling, messaging, and website platforms), and only as needed to provide our services
• When required by law, legal process, or to protect our legal rights
• With your direction or consent (for example, providing a written estimate to your landlord or insurance company at your request)

Cookies and Analytics

Our website may use cookies and similar technologies to operate properly and understand how visitors use the site. You can control cookies through your browser settings.

Data Security

We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your information only as long as needed to provide our services, maintain business records, and meet legal requirements.

Your Choices

You may contact us at any time to request access to, correction of, or deletion of your personal information, subject to legal record-keeping requirements. You may opt out of text messages by replying STOP and out of emails by using the unsubscribe link or contacting us directly.

Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

Ground 2 Crown Tree Services, Longview, Texas. Phone: (903) 296-2163. Email: ground2crown@myyahoo.com.